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Legal Terms That Shape Your Account

This page sets out the legal rules that shape your account, your records and your access on ongcuci.

Malaysia lawAccount termsData handlingCookie settings

How Local Law Applies Here

ongcuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Local law decides how we handle access, identity checks, account records and any request tied to your data. If you add funds through Touch 'n Go, GrabPay, Boost dan FPX, the payment trail is kept for reconciliation, dispute handling and fraud checks, then linked to the

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account that sent it. Some content, services or checks may change from one jurisdiction to another, and anything that is not allowed in your location stays closed. If you are in Petaling Jaya, the same record rules apply, but the law can still narrow which request
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we can process. When a rule changes, we follow the latest requirement for new activity and keep prior records under the rule that applied when the record was created. If you want a copy of a clause, a correction or a plain-language explanation, contact us and
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we will point you to the right form.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to Reach Our Team

If you need a legal copy, a correction or a question about account access, start with the contact paths below. We route each request to the team that handles records, identity checks and clause changes, then reply with the next step we can take under local law. Please send enough account detail for us to verify you before we share anything sensitive, and tell us if the matter is urgent.

Team online

Email

Send a written request from the address linked to your account. Tell us what you need changed, attach any proof that helps us verify you, and we will answer with the next legal step.

Live chat

Use chat for a quick clause check or to ask which form fits your request. We keep the chat thread so the same agent can follow up without you repeating the details.

Postal mail

If your matter needs a formal notice, use the postal address on the contact page and mark it for legal handling. We only act after we confirm who sent it.

DATA ACCESS

Data, Cookies and Account Security

This section explains how we handle the parts of your account that touch legal duties.

Data use

We collect the details needed to open your account, confirm eligibility where local law permits, process transactions and answer disputes.

Cookies

Our browser cookies remember session state, language and security checks.

Account security

Sensitive changes use device checks, session time-outs and alert logs so we can spot unusual access.

Retention

Account records stay only as long as we need them for law, tax, audits and dispute handling.

Change request

To change your name, email or payment notes, send a verified request from the address linked to your account.

Contact

For any legal request, use the channel listed here and say whether you need access, correction, restriction or deletion.

Questions About Access and Changes

These questions cover the parts of the legal terms that usually affect your account: which law applies, what we keep, how cookies work and how you can ask for a change. If the answer depends on where you are, we say so clearly and only proceed where local law permits. If you need a copy of a clause or want to check a record, use the contact paths above.

Your account is handled under the law that applies in the place where you access it, together with any terms we set for that jurisdiction. If a rule differs by location, the local rule takes the narrower path.

Yes. You can ask for the data categories tied to your account, such as identity checks, transaction records and support logs. We share only what local law allows and what we can verify belongs to you.

Cookies help us keep you signed in, remember language choice and recognise a device after a security check. Clearing them may log you out or prompt a fresh verification step on the next visit.

Send a verified request from the email on file and say exactly what needs changing. If the change affects identity, payment records or legal notices, we may ask for supporting proof before we make the edit.

We keep records only for the period needed for law, tax, fraud checks, audits and dispute handling. After that period ends, we archive or remove data fields that no longer have a legal purpose.

If a page is not available where you are, that usually means local law or a jurisdiction check blocks it. You can still contact us to ask what access is allowed in your location.

Use email, chat or postal mail from the contact paths section and say whether you need access, correction, restriction or deletion. We will reply with the next step once we verify the request.

Legal Terms That Shape Your Account

Where to Reach Our Team

Email

Live chat

Postal mail

Data, Cookies and Account Security

Data use

Cookies

Account security

Retention

Change request

Contact

Questions About Access and Changes

01 Which law applies to my account?

02 Can I ask what data you keep?

03 How do cookies affect my session?

04 How can I correct my account details?

05 How long do you keep records?

06 What happens if I cannot access a page?

07 Who should I contact about a legal request?

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